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F.2 General Questions

General Questions

F.2.1 Where can I get information on Red Hat Linux?

Where can I get information on Red Hat Linux?

Contact Red Hat Software for ordering information. The best way is via http://www.redhat.com. For other info, send mail to info@redhat.com for an automated reply (quite helpful...really). You can also poke around ftp://ftp.redhat.com and http://www.redhat.com for new announcements and product info.

F.2.2 What Media is Red Hat Linux Available on?

What Media is Red Hat Linux Available on?

It is available on CD and via FTP at this point. To find out where you can FTP it from, see the question on Red Hat Mirrors.

F.2.3 The Red Hat FTP site is slow. Are there mirrors?

The Red Hat FTP site is <em>slow</em>. Are there mirrors?

There are several mirrors of the Red Hat FTP site:

UK
--

sunsite.doc.ic.ac.uk    /packages/linux/redhat
nfs-uxsup.csx.cam.ac.uk /pub/redhat/
ftp.ox.ac.uk            /pub/linux/redhat

Europe
------

ftp.pk.edu.pl           /pub/linux/redhat
ftp.arch.pwr.wroc.pl    /mirror/linux/redhat/
ftp.ras.ru              /pub/Linux/redhat
ftp.u-bordeaux.fr       /pub/Linux/redhat
ftp.ibp.fr              /pub/linux/distributions/redhat
redhat.netvision.net.il /pub/mirrors/redhat
ftp.sorosis.ro          /pub/mirrors/ftp.redhat.com
ftp.mpi-sb.mpg.de       /pub/linux/mirror/ftp.redhat.com
ftp.jate.u-szeged.hu    /pub/linux/redhat
ftp.ibp.fr              /pub/linux/distributions/redhat
ftp.gwdg.de             /pub/linux/install/redhat
ftp.msu.ru              /pub/Linux/RedHat
ftp.sgg.ru              /mirror/redhat
sunsite.mff.cuni.cz     /OS/Linux/Distributions/Redhat
ftp.ton.tut.fi          /pub/Linux/RedHat
garbo.uwasa.fi          /pub/mirror/RedHat
ftp.funet.fi            /pub/Linux/images/RedHat
sunsite.icm.edu.pl      /pub/Linux/redhat
ftp.arch.pwr.proc.pl    /mirror/linux/redhat
ftp.rhi.hi.is           /pub/linux/RedHat
ftp.nvg.unit.no         /pub/linux/redhat
ftp.pk.edu.pl           /pub/linux/redhat
ftp.nluug.nl            /pub/os/Linux/distr/RedHat
dutepp0.et.tudelft.nl   /pub/Unix/Linux/Distributions/redhat
ftp.iol.ie              /pub/Unix/Linux/distributions/RedHat
sunsite.auc.dk          /pub/os/linux/redhat
ftp.cs.us.es            /pub/Linux/redhat
ftp.sorosis.ro          /pub/mirrors/ftp.redhat.com

Africa
------

ftp.is.co.za            /linux/distributions/redhat

Asia
----

ftp.dstc.edu.au         /pub/linux-redhat
dopey.gist.net.au       /pub/redhat

ftp.dacom.co.kr         /pub/Linux/redhat
ftp.lab.kdd.co.jp       /OS/Linux/packages/redhat
sunsite.ust.hk          /pub/Linux/distributions/redhat
ftp.tku.edu.tw          /Unix/Linux/RedHat
ftp.wownet.net          /LINUX/redhat

South America
-------------

ftp.sunsite.dcc.uchile.cl  /pub/OS/linux/redhat

North America
-------------

ftp.varesearch.com      /pub/mirrors/redhat
ftp.xtn.net             /pub/linux/redhat
ftp-nog.rutgers.edu     /pub/linux/distributions/redhat
ftp.interpath.net       /pub/linux/redhat
schlitz.cae.wisc.edu    /pub/Linux/RedHat
ftp.engr.uark.edu       /pub/linux/redhat
ftp.infomagic.com       /pub/mirrors/linux/RedHat
ftp.wgs.com             /pub/linux/redhat
ftp.drcdrom.com         /pub/linux-redhat
ftp.hkstar.com          /pub/Linux/redhat
ftp.pht.com             /pub/linux/redhat
linux.ucs.indiana.edu   /pub/linux/redhat
ftp.uoknor.edu          /linux/redhat
ftp.cc.gatech.edu       /pub/linux/distributions/redhat
uiarchive.cso.uiuc.edu  /pub/systems/linux/distributions/redhat
ftp.caldera.com         /pub/mirrors/redhat
ftp.cms.uncwil.edu      /linux/redhat
ftp.wilmington.net      /linux/redhat
sunsite.unc.edu         /pub/Linux/distributions/redhat
gatekeeper.dec.com      /pub/linux/redhat
ftp.rge.com             /pub/systems/linux/redhat
linuxwww.db.erau.edu    /pub/linux/distrib/redhat
ftp.eit.com             /pub/mirrors/redhat
ftp.real-time.com       /pub/redhat
ftp.priority.net        /pub/redhat
ftp.miranda.org         /pub/mirrors/redhat
ftp.siriuscc.com        /pub/Linux/Redhat

The rest of this document has path references to files on these mirrors. Just concatenate that file name to any of the above mirror locations to find the file.

F.2.4 How do I order from the Red Hat Software?

How do I order from the Red Hat Software?

The Red Hat Software Sales Department can be reached at:

phone: (919) 572-6500
       (888) RED-HAT1
fax:   (919) 572-6726
email: sales@redhat.com
WWW:   http://www.redhat.com

F.2.5 How do I contact Red Hat Software?

How do I contact Red Hat Software?

Red Hat Software
3203 Yorktown Ave, Suite 123
Durham, NC  27713
phone: (919) 572-6500
       (888) RED-HAT1
fax:   (919) 572-6726
redhat@redhat.com
http://www.redhat.com
ftp://ftp.redhat.com

F.2.6 How do I get new updates to Red Hat as they happen?

How do I get new updates to Red Hat as they happen?

Keep your eye on:

http://www.redhat.com/errata

for new information we've made available since the current CD was pressed. Also check the contrib directory on our FTP mirrors for packages that users have sent to us. We will also make periodic announcements to redhat-announce-list with updates.

F.2.7 How do I get support if I bought the Caldera, PHT, etc CD-ROM?

How do I get support if I bought the Caldera, PHT, etc CD-ROM?

Please do not ask for support unless you purchase a Red Hat Linux CD-ROM product produced by Red Hat Software. Yes, if you have Caldera then you have Red Hat Linux, but you bought it from Caldera. If you would like support for Caldera, please see their web site: http://www.caldera.com for their support options.

Also, Pacific Hi-Tech has sold CDs with ``Official Red Hat Linux'' on them. While it is a good CD, it was produced by them and is supported by them. Please don't contact us for help with PHT CDs.

F.2.8 What is the relationship between Red Hat and Caldera, PHT, etc?

What is the relationship between Red Hat and Caldera, PHT, etc?

All are separate companies. As with any maker of Linux CD-ROMs, Caldera, Pacific Hi-Tech, Yggdrasil, and LSL are all free to use Red Hat Linux as the basis for their products. This does, however, make those vendors solely responsible for supporting their product if they want it supported. We can not support other vendors products directly, though users of Red Hat from other vendors are welcomed to participate in our mailing lists and make complete use of our WWW site and FTP site.

F.2.9 What do I do if I have media (manual or CD-ROM) problems?

What do I do if I have media (manual or CD-ROM) problems?

If you are experiencing problems with the product you received (eg your manual is missing pages or your CD-ROM is scratched), please contact the Red Hat Software at sales@redhat.com or by phone using the above contact information. The problem will be rectified promptly. Please do not report these problems on the redhat-list or to support as they are likely isolated and your product will simply need to be replaced.

(No, this is not a common problem, but it does happen from time to time.)

F.2.10 What's the quickest and best way to get support for Red Hat Linux?

What's the quickest and best way to get support for Red Hat Linux?

You can search for answers to your questions first via http://www.redhat.com. This has a search engine to search all the Red Hat mailing lists. If you don't find what you need, you can join the redhat-list and then send mail to redhat-list@redhat.com with your questions.

To subscribe to the list, send mail to redhat-list-request@redhat.com with the subject line reading:

subscribe

Due to relatively high traffic on that list, we also have the redhat-announce-list. It is used only for announcements of major concern to the Red Hat community and is low traffic. Everyone using Red Hat Linux should be subscribed to that list.

To subscribe to the list, send mail to redhat-announce-list-request@redhat.com with the subject line reading:

subscribe

We also have a list for developers.

To subscribe to the list, send mail to redhat-devel-list-request@redhat.com with the subject line reading:

subscribe

F.2.11 How do I report a problem?

How do I report a problem?

Send mail to bugs@redhat.com or report the bug to redhat-list. Again, if you didn't buy Red Hat Linux from us or the ACC Bookstore, please see the previous question, ``How do I get support...''.

When reporting problems, please be as detailed as possible!!! For example, if you can't get Red Hat to see your SCSI drives, tell us:

If you can't get your CD-ROM recognized, tell us:

Again, be as detailed as possible about your problem!

F.2.12 What versions of Red Hat Linux are there?

What versions of Red Hat Linux are there?

There have been several now. Here's a rundown:

F.2.13 What hardware does Red Hat Linux support?

What hardware does Red Hat Linux support?

For a current list of supported hardware, please see:

http://www.redhat.com/hardware

Look under the Red Hat support section.

For a better list of video cards, you should see:

http://www.xfree86.org

F.2.14 Why won't my Adaptec (274x, 284x) work?

Why won't my Adaptec (274x, 284x) work?

The Adaptec 274x and 284x are supported but may need to be reconfigured to work properly. It has been reported that the wide negotiation on these cards is not quite working, so it should be disabled.

F.2.15 What applications are there for Red Hat Linux?

What applications are there for Red Hat Linux?

There are many applications for Linux available. Please see http://www.redhat.com/linux-info and go to the ``Linux Applications and Utilities'' section. This section is maintained by a private individual that is not related to Red Hat in any way. You will find information on nearly every product available for Linux on his pages.

F.2.16 Does Red Hat Linux include source code?

Does Red Hat Linux include source code?

Yes. We include the exact source that was used to build the distribution. From release 2.0 on, Red Hat Linux is built on a packaging system called RPM that ONLY uses pristine source (the same as what you'd find at the author's FTP site) and possibly a Red Hat patch. Complete information on RPM is available on http://www.redhat.com.

F.2.17 What version of X Windows is included with Red Hat?

What version of X Windows is included with Red Hat?

Red Hat Linux 4.1 ships with XFree86 3.2, and comes standard with a very nice configuration tool.

F.2.18 Does Red Hat support UMSDOS installs?

Does Red Hat support UMSDOS installs?

In a word, no. It is not a good performance idea. Aside from that, you don't ``need'' MS-DOS on your machine anyway :-)


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