G.1 Registration

In order to receive technical support for your Red Hat Software product, you have to register it. Every official Red Hat product comes with a Registration Card. Your product registration number appears on both the detachable mail-in portion and on the top portion of this card. The product registration number uniquely identifies a product which you have purchased (such as Red Hat Linux) that includes 30 days of free installation technical support by fax or email.

G.1.1 Registering via the Web

You can register your Red Hat Software product online at Red Hat's World Wide Web site: http://www.redhat.com/support/register/. Choose the Register a Product link. Please enter all applicable information, and please be accurate (no ``Red Hat Linux/Alpha running on an Intel i386 10MHz with 2GB RAM'' :-). We use the information you give us at registration to try to solve problems and answer questions more quickly and easily, and incorrect information benefits neither us nor our customers. Also, make sure the electronic mail address you give is correct. All support correspondence will be sent to that address.

During registration, you are asked for your support ID. If you haven't registered a product with Red Hat's web site before, you won't have a support ID; choose I don't have a support ID. If you have already registered a product on the web site before, you ought to have a support ID; please enter it. If you know you have a support ID, but can't remember it or don't have it with you, you can select I have received a support ID but can't remember it, but your registration may be delayed a few days.

G.1.2 Registering via Email

If you don't have access to the World Wide Web, but you do have access to Internet mail, you can send registration details to register@redhat.com. Please include the following information:

• Contact Information: name, address, city, state/province, country, zip/postal code, and telephone and fax numbers; also, your support ID if you have one;
• Product Information: name of product you are registering, product registration number (very important!), architecture you're using the product on (Intel, Alpha/AXP, or Sparc), and what you're using the product for (File Server, Internet Server, Workstation, Home Computer, or Other);
• System Information: CPU (i386, i486, i586, i686/PentiumPro, AXP21164, AXP21064, Sparc4C, Sparc4M), CPU speed (MHz), amount of RAM (MB), hard drives (number, size, type, partitions), video card, CD-ROM drive, any network card, and other hardware components (SCSI or ISDN adaptors, etc.).

G.1.3 Registering via Fax or Snail Mail

Although a mail-in portion is provided with your registration card, we do not recommend registering via fax or snail mail if you have access to either the World Wide Web or Internet mail; if you do so, your registration is likely to be delayed considerably. If you do wish to register via fax, fax a copy of your registration card to Red Hat Software at +1-919-361-2711.