ESA  XMM Helpdesk

Questions should be submitted to the ESA XMM Helpdesk via two interfaces: the XMM Helpdesk web interface or directly to the XMM help account xmmhelp@astro.estec.esa.nl.

The UK XMM Support staff is collaborating with the XMM SOC in the XMM Helpdesk activities: All queries from the UK to the XMM Helpdesk is handled within the ESA system but the answers are provided by the UK XMM Support staff at Leicester and MSSL, in consultation with ESA staff as necessary.

The XMM Helpdesk Web Interface

All correspondence (questions and answers) with the XMM help account is placed here, distributed in different folders depending on the subjects. This allows all users to read which topics have already been discussed and avoid duplications. You can find what has been discussed in various ways:

There is a search engine at the top of the page which will allow you to search all mail, incoming ones or unanswered ones etc for certain keywords.

Alternatively, you can simply click on the name of each individual folder and see directly a listing of the email messages contained in them.

If the XMM Helpdesk has not already discussed the subject of your query, you can submit a new query simply by pressing on the button at the bottom of the page. This will take you to a new page in which you just need to fill in your email address, subject of your query, your name and your actual query just like in any normal email. To send the query just press on the submit request button.

If you've submitted a new query, you will soon receive an email acknowledgement containing the query ID number you've been allocated. Although you will also receive an answer directly via email, probably within the next couple of days, you (and others) can also use this ID number to search the web interface for your query and reply.

 More information about the helpdesk can be found at the  XMM Helpdesk welcome page
 
 

Last updated: Wed 10th February 1999